Frequently Asked Questions
Everything you need to know about your writing instrument journey.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international delivery can take between 7-14 business days depending on your location and customs processing.
What is your return policy for pens and stationery?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene and quality reasons, bottled inks and fountain pens that have been inked cannot be returned unless they are faulty.
Do you offer engraving services for gifts?
Yes, many of our premium fountain pens and ballpoints can be personalized with professional laser engraving. Look for the 'Engravable' badge on product pages for eligible items.
Are the fountain pens shipped with ink included?
Most fountain pens come with a starter cartridge provided by the manufacturer. However, ink converters and bottled ink are usually sold separately unless specified in the product description.
How can I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.